Frequently Asked Questions
Insurance & Repair Shop Selection
Q: Do you work with insurance companies?
A: Yes, we work with all major insurance companies to help make your repair process as smooth and stress-free as possible.
Q: Do I have to use the shop recommended by my insurance?
A: No. By law, you’re free to choose the repair shop you trust. You are not required to use the shop your insurance recommends.
Q: Can my insurance company insist on a specific shop?
A: No. They can make recommendations, but the final decision is entirely yours.
Q: Will my deductible be absorbed by the shop?
A: We do offer Deductible Assistance. Please give us a call for more information.
Q: Does my insurance company have the right to inspect my vehicle?
A: Yes, insurance companies do have the right to inspect the vehicle before repairs begin and we suggest getting an estimate from the body shop first.
Q: How long will I have to wait for an accident inspection?
A: Inspection times can vary by insurance company, but we work with them to schedule it as quickly as possible—often within a day or two.
Estimates & Repairs
Q: Can I have my vehicle repaired with original equipment parts?
A: Yes, in most cases. We’ll work with your insurance to see if OEM parts are covered. Please give us a call for more information.
Q: Will I receive a written estimate?
A: Absolutely. We provide a detailed written estimate outlining all necessary repairs and costs or the estimate approved by the insurance company.
Q: How many estimates do I need?
A: By Ohio Law you have to have only ONE estimate.
Q: What is your warranty policy?
A: We offer a lifetime warranty on all collision repair workmanship for as long as you own your vehicle.
Q: How long will the repairs take?
A: Repair time depends on the extent of damage and parts availability. Average time for repairs are normally around two weeks. We’ll give you an estimated timeline and keep you updated throughout the process. Please contact us by phone or schedule your vehicle drop-off online at your convenience.
Q: What will I drive in the meantime?
A: We can assist you in arranging a rental car or loaner vehicle.
Q: What happens if additional damage is found after the estimate?
A: If hidden damage is discovered, we’ll contact you and your insurance company to submit supplemental quote for approval.
Q: Can I wash my car after the repairs?
A: Yes, but we recommend waiting at least 5–7 days before a commercial wash or waxing to allow the paint to fully cure.
Payment & Other Questions
Q: Is my car covered during repairs?
A: Yes, your vehicle is covered by our garage insurance policy while it’s in our care.
Q: Do you offer rental cars or loaner vehicles?
A: Yes, we can help coordinate rental vehicles, and in some cases, we have loaner cars available—just ask!
Q: Do you offer second opinions?
A: Just click here for Free Estimate
Q: Can I have the car inspected at the shop of my choice?
A: Yes. You’re entitled to have your vehicle inspected and repaired at any shop you choose. By law, you’re free to choose the repair shop you trust.
Q: Do you have references?
A: Yes! We’d be happy to provide customer testimonials or direct you to our online reviews.
Q: When will my car be ready?
A: We’ll provide an estimated completion date once we’ve assessed the damage. We’ll keep you informed throughout the repair process.
Q: Can you contact me when you’re done?
A: Of course. We’ll call, text, or email—whatever works best for you—once your vehicle is ready for pickup.
Get Started Today!
At 1st Class Collision, FREE towing assistance and FREE loaner vehicles available to make your repair experience as convenient as possible. Whether your car is inoperable or you need a temporaryM replacement, we’ve got you covered. Focus on getting back on the road while we take care of the rest.